Who are we?

Portable Systems is an IT services company based in Armidale looking after the computer networks of small businesses. We pride ourselves on great customer service and a relaxed atmosphere.

Who are we looking for?

We are looking for an enthusiastic and friendly person to assist us in our IT support team.

We are looking for a person who respects and cares for others, has a fun outgoing personality, is a problem solver, a team player and is both adaptable and approachable.

You will also have a keen interest in technology and a desire to learn new skills and systems.

We are looking for someone who can start as soon as possible, you will need to have a valid drivers license as you will be visiting sites throughout the week.

What will you be doing?

• Responding to inbound service and support related inquiries by phone and email.
• Visiting our customers to install new equipment and troubleshoot issues.
• Solving first and second level IT problems for our customers.
• Creating and maintaining information within the organisations document management system
• Working in a team so the business can provide fantastic customer service.
• You will be involved in interesting project work rolling out new technology.

What experience and skills are desirable for you have?

• Relevant TAFE / Tertiary studies in ICT or studying towards, or relevant work experience in the ICT industry.
• Retail and/or Commercial experience in service-based roles.
• A problem-solving approach to both individual and team tasks
• Ability to effectively time manage and prioritize tasks
• Ability to proactively contribute within the team
• Be willing to work independently
• Willingness to work shifts between the business hours of 8am to 6pm
• Willingness to work overtime when required to get the job done.
• Experience with working in an environment using an incident management tool.
• A working knowledge of TCP/IP and DNS
• Experience with Windows and MacOS Operating systems